RETURN & EXCHANGES POLICY

RETURN

Returns and refunds are fully accepted over defective or faulty products.

 

EXCHANGES

Only size exchanges are accepted (color / collection / type of goods could not be exchanged).

 

Please ask our customer service to check on the products availability.

 Terms and conditions:

  • The claim should be informed to KAMI within 72 hours (maximum) after the package is delivered to your address.
  • You will receive a Return Form after we got your claim. Send the form back to KAMI with the delivery receipt within 48 hours (maximum).
  • Send the package and the Return Form to KAMI address at Jl. Kemang Selatan Raya No. 14A, Jakarta Selatan - 12730
  • The returning process will be proceed in 24 hours after we received your package.
  • If the item is not available for returning and exchange, we will process the refund.
  • Make sure the product is in a good condition with no signs of it being used and the hangtag is not removed.
  • We could not accept your claim on any of our merchandise that does not comply the returning/exchange terms and conditions.